A little help along the way.

For help with your Mochi, account access, a problem in the app or a privacy request, get in touch.

Tell us what happened, your app version and your iPhone/iOS version. Find the app version in Settings → About Mochi & Friends. Please don’t send passwords, verification codes, Health readings or meal photos. Include a screenshot only if you’re comfortable sharing what it shows.

Apple Health

Connecting Apple Health is optional. Mochi reads steps, sleep and workouts for supported goals; it never writes to Apple Health. Manual check-ins work without it. Manage access in the Health app’s profile under Apps and Services, or in iPhone Settings under Health permissions.

Raw Health readings stay on your iPhone. Goal completion and resulting pet status can sync to your account and affect what friends see according to your sharing settings. See our privacy policy.

Your account and records

Open Settings → Account to sign out or begin deleting your account. Signing out keeps a separate copy of that account’s records on this iPhone; it does not delete the account. Account deletion starts a server cleanup process and attempts to remove the account’s local storage. If you can’t sign in to request deletion, email us.

Friends and safety

Open a friend’s menu to remove, block or report them. Blocking ends the friendship and prevents new invitations or interactions from that account. For help with a report or a safety concern, email us. Please don’t include another person’s private health information.

Coins and the Corner Shop

Earn coins inside Mochi and use them for virtual clothing and decor. Your signed-in wallet needs a connection to confirm purchases. If a purchase or sign-in fails, contact us before reinstalling so we can help you preserve any unsynced records.